Privacy Policy

1. Who We Are

Aussie Peptides is an Australian-owned business that supplies research-grade peptide compounds to qualified researchers. References to “we”, “us”, or “our” in this policy refer to Aussie Peptides. Our contact details are provided at the end of this policy.

2. Information We Collect

We may collect and hold the following types of personal information:

• Identity information: Your name, institution or organisation name, and professional title or credentials.
• Contact information: Email address, phone number, and shipping or billing address.
• Order information: Details of the products you have ordered, order history, and transaction records.
• Payment information: Payment card details processed securely through our third-party payment provider. We do not store full card numbers on our systems.
• Technical information: IP address, browser type, device identifiers, pages visited, and referring URLs, collected automatically when you use our website.
• Communications: Records of any correspondence you send us, including support enquiries or feedback.

We only collect personal information that is reasonably necessary for one or more of our business functions or activities. We will not collect sensitive information (as defined under the Privacy Act) without your explicit consent.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you create an account, place an order, contact our support team, or subscribe to communications.
• Automatically through cookies, web beacons, and similar tracking technologies when you browse our website.
• From third-party service providers such as our payment processor and shipping partners, where necessary to fulfil your order.

Where it is reasonably practicable to do so, we will give you the option of interacting with us anonymously or using a pseudonym. However, this may not be possible for order fulfilment purposes.

4. How We Use Your Information

We use the personal information we collect to:

• Process and fulfil your orders, including dispatch and delivery.
• Verify your eligibility as a qualified researcher in accordance with our research-use-only policy.
• Communicate with you about your orders, account, or enquiries.
• Send you product updates, promotional offers, or research information — only where you have opted in to receive such communications.
• Improve our website, products, and services through analysis of usage data.
• Meet our legal and regulatory obligations, including record-keeping requirements.
• Detect and prevent fraud, misuse of our services, or other unlawful activity.

We will not use your personal information for a purpose that is unrelated to the primary purpose of collection unless you have consented or we are required or authorised to do so by law.

5. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• Service providers: Third-party businesses that assist us in operating our website and fulfilling orders, including payment processors, courier and logistics providers, and IT service providers. These parties are contractually bound to handle your information securely and only for the purpose we have specified.
• Legal obligations: Regulatory authorities, government agencies, or law enforcement bodies where we are required to do so by law, court order, or regulatory requirement.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Overseas Disclosure

Some of our third-party service providers may be located outside Australia (for example, cloud hosting or analytics providers). Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles. By using our website, you consent to the potential transfer of your information to overseas recipients for these purposes.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand how visitors interact with our content. Cookies are small text files stored on your device by your browser. You can configure your browser to refuse cookies or to alert you when cookies are being sent; however, some features of our website may not function properly if cookies are disabled. We do not use cookies to collect sensitive personal information.

8. Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include SSL/TLS encryption for data in transit, secure payment processing through accredited third-party providers, and access controls limiting who within our organisation can access personal data.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

9. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records are generally retained for a minimum of 7 years in accordance with Australian taxation law. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

10. Your Rights & Access

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of personal information that is inaccurate, out of date, incomplete, or misleading.
• Withdraw consent to the use of your personal information for marketing communications at any time by unsubscribing or contacting us directly.
• Lodge a complaint with us if you believe we have breached the Australian Privacy Principles.

To make an access or correction request, please contact us using the details below. We will respond within 30 days. In some circumstances we may charge a reasonable fee for providing access. We will not charge for making a correction request.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance so we can attempt to resolve the matter. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

13. Contact Us

For any privacy-related enquiries, access requests, correction requests, or complaints, please contact our Privacy Officer: